Category Archives: Empathy

It Helps When You Love Your Job

"Are you willing and able to help in an event of an emergency?”

Richard and Christine had not flown in the emergency exit row before.  So, when the flight attendant asked them this question, they took it seriously.

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Where are you from?

We have multiple conversations a day. With different people. Some of us have multiple conversations with the same person. Some of us meet new people every day. And have new conversations. One-off conversations. Regardless of the situation, every conversation is an opportunity to connect.

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When Empathy Meets Empathy

John looked up and saw the queue to the service desk was getting longer. He was waiting for the EFTPOS machine to process a payment. So he asked the next person in line, “Can I help you?”

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Standing in Their Shoes

Kristian is fast approaching his 17th birthday. He is on the path to becoming an independent young adult. He wants to start working. So that he can make some money. And to build on his new found confidence. By talking to customers.

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