Monthly Archives: October 2018

When Empathy Meets Empathy

John looked up and saw the queue to the service desk was getting longer. He was waiting for the EFTPOS machine to process a payment. So he asked the next person in line, “Can I help you?”

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Standing in Their Shoes

Kristian is fast approaching his 17th birthday. He is on the path to becoming an independent young adult. He wants to start working. So that he can make some money. And to build on his new found confidence. By talking to customers.

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